Seshta Products: Orders for Seshta Fusion Foods and Beverages are shipped directly by us. We handle the packaging and logistics to ensure quality.
Vendor Products: For products sold by third-party experts or vendors, the Vendor is solely responsible for shipping, tracking, and ensuring the product reaches you.
Location Services: We use Google Maps API to help vendors and our delivery partners find your address accurately.
We have strict reporting timelines to ensure fairness:
Food Delivery: If a ready-to-eat food item is damaged, you must report it within 20 minutes of delivery. We will verify the report and issue a refund.
Other Goods (Seshta): For non-perishable Seshta products, damages must be reported within 24 hours. Upon verification, a refund will be processed.
Vendor Goods: If a third-party vendor sends a damaged product, the Vendor is solely responsible for the refund or replacement. Seshtamart will mediate if the vendor fails to take responsibility.
Your earnings and refunds are stored in your Seshta Wallet.
Payout Options: You can withdraw your balance to a Bank Account or via UPI (for users in India).
International Users: For members outside India, payments are processed via PayPal or Cheque.
Transaction Charges: Seshtamart is not responsible for any third-party transaction fees, currency conversion fees, or bank charges that may be applied by your financial institution or PayPal.
Platform Fee: Remember that a 15% platform fee applies to all withdrawals.
Product Orders: Orders can only be cancelled before they are dispatched.
Professional Appointments: If a Healthcare Professional cancels or misses an appointment, a 100% refund is issued to the user's wallet automatically.
